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Kitchen Showrooms

Essex Kitchen Showroom
1A Victoria Court, New Street
Chelmsford, Essex
CM1 1GP
Telephone: 01245 350482

London Kitchen Showroom
The Marble Arch
(By appointment only)
Telephone: 01245 350482

info768890 in Chelmsford, Essex, UK on Houzz

Luxe Kitchens

4.7

Based on 51 reviews

Linda McCarthy

07:22 03 Jun 21

Luxe came highly recommended by a friend and couldn't be happier with the outcome. We've had our kitchen around 5 months now and are still receiving endless compliments, money very well spent! We found the process easy dealing with Louis throughout the design stage (Extremely patient with all our changes) and then followed by our project manager Tom who kept us informed throughout, extremely happy with the service. Fitters Nick & Dan were also extremely good completing the work to a high standard in just one week! We will enjoy our kitchen for many years to come, wishing all the team at Luxe all the best for the future :) Mr & Mrs McCarthy, Brentwood.

Steve

17:45 18 Apr 21

Luxe Kitchens designed, and installed a replacement Hacker kitchen for us recently, and we can thoroughly recommend them. Their design ideas and suggestions were excellent, and gave us what we wanted but with innovative suggestions and ideas. We didn't feel pressured, and appreciated their clear, detailed costings and computer images to consider before making the final decisions. They had a much more professional approach compared to other companies which we contacted initially. We felt a lot of confidence from their initial interactions with us, and this confidence continued throughout the whole project. Luxe ensured good regular communications, kept to promised (and realistic) timescales, and cared about establishing friendly relationships. The inevitable unexpected issues were dealt with calmly and promptly. The installation was very professionally done, and we are very pleased with the end result, which both looks great and also "works" very well.

David Merchant

11:13 08 Apr 21

Amazing work! Loving the new kitchen

hardeep kainth

23:31 21 Feb 21

Very simply - If you want a wow factor kitchen go to Luxe. You won’t be disappointed.Louis and Jade have the vision to bring your designs to reality. From start to finish they nailed it. Nothing was too much trouble. From the design to the variety of styles. The aftercare hand holding by Tom was second to none. They really are a full package team, they took away all the stress and most importantly delivered what the promised - a wow factor kitchen. It has come out better than I ever thought it would. Huge thank you to them all.

Raza Khan

12:02 18 Feb 21

This is the 2nd kitchen in the family from Luxe. I Would definitely recommend Luxe Kitchens as a 1st choice. We had shopped around all the usual kitchen suppliers big and small but just didn’t get the right vibes until we visited Louis and Jade at Luxe. Really customer focussed, polite, helpful, no hard sell at all with a fantastic range of kitchens to choose from. For our 20x20 family room extension, Louis help build on the layout we had in mind and the end result was amazing. Costing was really competitive and well worth the quality and all in one service. Luxe provided a project manager on call (Tom) who checked in with us during the fit, Louis also popped round with a delivery to make sure all okay. Jade/Natasha kept us appraised of payment schedules and any issues with suppliers (just the dishwasher slightly delayed due to covid). The best thing about Luxe (apart from the people) was the package – one stop shop for kitchen, worktop, appliances and dry fit. All units were ready assembled, fitters were so professional, polite and down to earth – went out their way to make sure the workmanship was top class. It was great having them around working and actually missed the guys when they left! (Mick, Dan, Nick). The kitchen/family room is now the centre piece of our home – Thank you Luxe.

trudi quirk

12:57 08 Feb 21

after shopping around at several kitchen companies we found Louis at Luxe excellent. No hard sell, completely got what we were after, produced a quote and visualisation within a day or two (others took weeks) he then dealt with changes we wanted to make, equally efficiently. The kitchen is fabulous quality and Dan who fitted it had excellent attention to detail. A few tweaks were also dealt with swiftly and without any issues. The cost and quality are superior to all the major 'high street' companies and communication (especially in lockdown) was instant. All of the 5 star reviews are well worthy! highly recommend

Steve Hitchens

10:31 25 Aug 20

Our kitchen was supplied and fitted by Luxe Kitchens 18 months ago and we were very pleased with the complete process. Louis and his team are first class and nothing was too much trouble for them. The kitchens are excellent value and the fitters did a marvellous job.I was reluctant to write a review until I had experience of the after sales service. 18 months later and we still love our kitchen as much as the day it was completed. We have had no problems whatsoever and have had no need to contact them. Needless to say we would recommend Luxe Kitchens to anybody looking to purchase a good quality kitchen with a hassle free and friendly process.Steve and Linda Hitchens

Tanya Sharp

20:14 03 Jul 20

Save your time shopping around, just go and visit Louis and Jade at Luxe. You won’t be disappointed!!From start to finish we both felt very welcome into the showroom and all ideas thrown at Luxe, no matter how big or small were designed with infinite amount of detail and care, making sure we were 100% before we ordered. Louis had his opinion looking from outside the box, most of the time he was right! even with an OCD person like myself. Once ordered time dates a schedule were made by Tom the project manager, polite, efficient and again knew what he was doing. Covid19 hindering the whole process the schedule was inevitably put back, through no one’s fault I will add. Regular updates from Tom were always given and all emails were answered promptly. The quality Hacker Kitchen turned up only 1 week late and along comes Nick! Quite possibly the most polite, professional and genuine nice guy anyone could meet. His kitchen fitting was 2nd to none. A keen eye for detail and precision, which for someone like me was so reassuring, anything I threw at him was sorted exactly how I wanted it to be and the end result is just WOW ! it’s a dream kitchen which both of us had visioned in our heads, photos to follow I’m sure!!!We can’t thank the team at Luxe enough, for what has been achieved and making a dream a reality!!!!Thanks againTrev and Tanya

Josh Okwra

20:53 31 May 20

Fantastic throughout!Great team, great quality & overall great price. Their Hacker product is excellent, exactly what we asked for... In fact, BETTER! We're both extremely happy with the outcome :) Keep up the good work, pics to follow :)Definitely worth a visit!Mr & Mrs Okwra

Louise Napper

14:53 21 May 20

Highly recommend! Louis and his team have been amazing, extremely patient and after many emails exchanged we finally came to a design we both liked and placed the deposit. Now 10 weeks down the line myself and husband have now had our long awaited kitchen installed and couldn't be happier, what a finish! We spent many weeks shopping around and when we came across Luxe we just knew they were the guys for the job! The quality can be seen a long way off, prices were extremely competitive and the team were very friendly making the work so much more enjoyable. Would also highly recommend using their fitters Nick & Dan! Keep up the good work :) Mr & Mrs Napper

Dinesh De Silva

11:59 05 Mar 20

From designing the kitchen through to placing the order and delivery, the team at Luxe Kitchens have provided a friendly, professional and timely service. Louis and Jade were exceptional. The quality of the German kitchens are outstanding and the prices are very competitive. I would highly recommend them.

The Awesome Artist

22:39 26 Feb 20

We spent several months researching & evaluating kitchens, visiting several showrooms before finally signing up with Luxe. We visited a local Luxe installation as well before committing ourselves. I admit, I am quite fussy when it comes to workmanship & demand perfection. It's coming up to almost 2 years since we had our kitchen supplied & fitted by Luxe. Our kitchen still looks great & everything works as it did when 1st installed; that's with 3 boys in the house! I can safely say that my experience in doing business with Luxe has been absolutely positive, so much so, that I would not bother shopping around next time. Luxe together with their installation partners (fitters, worktops & splashback installers) were probably amongst the most professional teams I have ever dealt with. A job extremely well done & a company I'd highly recommend.Anil

Amitoj Singh

15:21 17 Feb 20

As part of our Extension and Refurbishment project we were keen to get a new kitchen. We visited a few German kitchen specialists and LUXE Kitchens came up on top for many reasons. Extremely friendly service, easy to work with, well within our budget and willing to understand what we were looking for and advise accordingly. We spent a significant amount of time on design and requested quite a few iterations, however Louis was always happy to oblige and was extremely patient throughout the whole process. Louis provided good advice and suggestions throughout and answered all our queries, not only during the design phase but also during the installation stage, even when he was on his holiday in Miami. Top Man !! We were extremely skeptical of buying a kitchen from a supplier who is based almost an hour and a half away from where we live, but we are glad we paid Jade and Louis a visit as they both truly exceeded our expectations and were a pleasure to work with. We cannot recommend them enough.

Odette Brooks

06:31 17 Feb 20

Louis has been extraordinary in the manner in which he has helped to design our kitchen. Despite a number of significant design changes Louis has been patient and offered brilliant ideas. His commitment to ensuring that we get the kitchen of our dreams has been remarkable.

Nigel Smith

18:16 13 Feb 20

Not very well project managed which they claim to do. Kept adding more charges and refused any amendments

Tushar Patel

08:49 24 Sep 19

I would 100% recommend Luxe kitchen. The overall service from start to finish was excellent. During design phase, Louis was very patient with all the changes and the overall cost of very competitive. Jade and Carla were great after that till now. Their fitter Tommy was superb and would recommend to use their fitting service too. Any one looking for kitchen do speak to them and you will not be disappointed.

Lee Lingard

13:05 19 Sep 19

A fantastic thanks to Louis, Jade and the team. The progression from purchase to installation was superb. The thing that impresses me the most is the after sales, with so many companies you deal with once your money has been banked its goodnight and thank you very much. The customer service and attitude is exactly the same throughout here. Without doubt you are in safe hands with a stunning Luxe kitchen. Highly recommended.

J M

07:52 27 Aug 19

I found Luxe Kitchen though a google search whilst searching for a Hacker kitchen supplier. By providing more details on the spec Louis was in touch quickly and walked through the detail and altered the quotes. Nothing was much of a bother for Louis even when I went back and couldn’t settle on the colour scheme. I met Louis at the Marble Arch show room which was great for location and also at Chelmsford.Design and OrderLouis has great attention to detail and is not afraid of constant changes and discussions on materials and effects. He was absolutely a pleasure to work with and what convinced me that I had the right person to help achieve the idea and also deliver in the final product.PlanningThe installation survey was done by a chap called Steve who I didn’t meet again. The plans were drawn up and provided efficiently . I think it would have been good for someone to come out to the site once the service points were installed to ensure there would be no issues on the day and to ensure the builder had done his part in making the service points available. I had some last minutes issues with points and also the down draft of the extractor (luckily the one I had ordered had a recirculating kit otherwise there could have been some problems. It would have avoided any issues on the days and ensured the builder made corrections way beforehand. I think this would have given a more fully managed service offering.Storage costsI would say that it’s best not to order your kitchen too ahead of time. Pretty difficult actually for the big builds as it’s going to end up being too late or too early. I ran into a few months delay on the build as most these things go. At the time of placing the order I had been told that I needed to give notice if the scheduled date of delivery was to change. I did need a change but in my case as Hacker had already scheduled delivery I couldn’t amend. This turned out with me having to pay a weekly storage cost for 3 months.DeliveryThe delivery of all items was quick and efficient; my only comment in this regard is that my builders had to help brings items in as there were only two delivery people and they asked for help. I don’t think I myself would have been much help so offered up the builders 😉InstallationThe kitchen was fitted by Tommy who is lovely to work with and proud of his workmanship. He ensured that issues which arose (and there were a few due to unlevelled walls and ceilings) that he did the absolute best and returned on numerous occasions to make adjustments and fixings. It gave me a huge amount of comfort knowing that Tommy and his team would do their best to ensure the install was as deigned and directed by Luxe and that any issues are addressed.After ServiceLike with any project of the size clearly we had some teething issues which were all resolved in a timely and professional manner. It gives me comfort that should anything occur with the products in the future I can reach out to Luxe for support.Like I said to both Louis and Jade in my email to them...“Keep up the fantastic work you guys do with the flair and passion you have for a great customer experience from start to finish. Over the course of the house build I have been amazed at the varying standards that businesses hold themselves to and it really comes down to working with people who are proud of the work they do and the service they offer with a focus on a excellent output”.I would highly recommend Luxe and wish the team there all the best!

Sandra Riley

19:52 15 Apr 19

Absolutely amazing Company that goes above and beyond to make the customer happy. Fantastic quality kitchen fitted by an amazing team at Luxe Kitchens. 100% recommend Luxe, all the staff, Louis, Jade, Carla, Nick and Dan have been absolutely brilliant. I am going to miss dealing with them as they have all been so amazing. Thank u Luxe Kitchens from a very happy customer. Outstanding quality in both product and fitting.

R&K Myatt

11:18 06 Apr 19

An excellent quality kitchen: chosen, designed and delivered without any hassle or stress. Brilliant customer service received too! Recommend Luxe Kitchens 100% - Thanks again.

Graeme Parker

11:39 16 Mar 19

Louis at Luxe planned & designed our kitchen which we installed ourselves. Everything went as it should and the units were delivered on time. The quality & finish of the cabinets & worktops are very good yet the pricing was similar to that we had obtained from some "budget brands". I have no hesitation in recommending Luxe.

Lee Clapton

11:38 16 Mar 19

Great Job, through from design to supply. Excellent service on the few hiccups we had, resolved with no questions, and all for a very reasonable price. Thanks Louis, Jade and Steve.

Sheryl Styles

13:26 16 Jan 19

Extremely happy with the team at Luxe! I would like to thank Louis for his patience throughout, we attended their showroom three times in total tweaking the designs and nothing was ever a problem for Louis.... I can't thank Jade enough for managing our project throughout, its been a great pleasure working with you all! I couldn't be happier with our new kitchen, over the moon :) I wish all the team at Luxe (Louis, Jade, Carla, Nick & Dan) the very best in the future, thanks again!

Vinod Rao

11:43 21 May 18

Luxe Kitchens was highly recommended by a Pal to me. They are 70 miles away from my home. I have Hacker Kitchens dealer within 300 metres from my office from whom I received a quote a, but I decided to take the 70 miles ride to meet Louis to see whether it will be well worth the drive. There was a considerable amount of savings that I got from Louis. Also he did spend a lot of time with me and my wife during our visit, was very patient and extremely helpful. I found him highly professional. I found him knowledgeable and due to his knowledge he gave very good recommendations. His recommendations were extremely useful and also reliable as we were fairly new to kitchen buying. I did visit other German kitchens, UK High street kitchens stores. But no one took as much interest and time that Louis gave us. His Kitchen prices were very competitive and also appliances were very reasonable. Luxe kitchen not only fulfilled our requirements, but honestly exceeded our expectations. I would give them 5 Star.

Jake Swart

15:32 06 May 18

I can’t recommend Luxe kitchens enough. I got exactly what I wanted and it wasn’t horrendously expensive at all! Louis, Jade and the kitchen fitters were absolutely amazing!

Sharon Barnes

10:14 22 Feb 18

What an amazing kitchen we have just had installed. It's perfect everything we could of dreamed of. Right from the first introduction to Luxe to delivery everything was so efficient. Watching it come together with such precision was impressive. The team at luxe are friendly, approachable and never pushy. We felt we got value for money with the quality of our Kitchen.

Bharti Patel

20:24 16 Feb 18

Had an excellent team support from design stage all the way through to the final installation, commissioning and after care support from Louis, Jade and Steve. The team was certainly very knowledgeable and guided us through the best selection of the appliances at a very competitive price. We had the full installation completed by a professional team with a lot of care and attention to the finer details. The quality of the kitchen is excellent and certainly admired by family and friends. I look forward to spending many years in my luxurious kitchen and would highly recommend Lux Kitchen to my friends and family.

Sarah Anderson

12:41 16 Feb 18

Delighted with our Luxe Kitchen! Louis, Stephen and Jade are all very helpful. The quality of the kitchen and worktops are superb and our builder found the kitchen very easy to fit. Communication in the lead up to kitchen being delivered was very good and easy to work with. Comprehensive quotations and excellent design images. I’d highly recommend and have already done so. We had a couple of slight issues with a couple of incorrect doors and missing parts with the boiling water tap but everything got resolved pretty quickly and I’m very happy with my new kitchen!

Paras Gorasia

18:21 15 Feb 18

We ordered our kitchen through Luxe Kitchen after seeing them on Facebook. Louis and the team were awesome with our constant questions and with us constantly changing our design. Thanks very much Louis, Jade, Steve and the rest of the team!

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